I just received this in email:
Pledge
Our company is completely and absolutely committed to quality. *
* Except on time-critical projects and during adverse cash-flow situations.
When else would you need to be committed to quality? (Not to zero defects, but to an appropriate level of quality for the product you’re trying to build.) The higher the schedule risk (which turns into a money risk), the more need for building in quality. You certainly don’t have time to do it again.
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I ask myself the question … would I do business with this company?
Why openly admit that your project management isn’t all it could be and call that “expectation management”?
As in the word of Mr H. Simpson … “D o h !”