Delegate Problems and Outcomes, Not Tasks

I encourage managers to delegate work. When managers insert themselves into the middle of the work, these problems occur: Managers slow the team down. Managers prevent people from learning. Managers don’t do their management work. That environment creates problems for everyone. Then I read Elisabeth Hendrickson’s Delegation is Overrated. I realized two things: Some managers …

How Well Do Your Policies Create Desired Outcomes and Trust?

Every organization has policies of some sort. The smaller the organization, the fewer policies you might have. And, the larger the organization, the more policies you might think you need. I keep encountering policies that prevent people from delivering the outcomes the organization wants. Worse, the policies destroy trust. Why have policies anyway? We often …

Rework Online Training Part 6: My Guidelines

I’m pretty sure that online training isn’t going to go away even when some people return to the office. I have already evolved my workshops to several possibilities of “training”: Short-form webinar (20-60 minutes of me delivering content, minimum interaction) Longer-form offering where people (typically) learn at their own pace Self-study with some feedback from …

Rework Online Training Part 5: Design for Online Interaction

I suggested that I see three kinds of people in online “workshops:” attendee, student, or participant. I want to design for the outcomes these people can expect. I first start with this question: Who does the teaching? Who Teaches Whom? We have a model of teacher-led teaching, in both in-person and online workshops. I prefer …