Johanna Rothman, Management Consultant
Expert in Managing Product Development
You might have heard about the Basecamp culture changes last week. I’m sure you heard about Google’s culture problems several years ago. These problems are issues of culture: specifically what we can and cannot discuss. What do “makers”—technical people—in any industry need to discuss? Big product issues: Why we are working on this project at …
Your team finished something difficult. They released it. You celebrated the team’s accomplishment with the team. Let’s assume your name is Jim. Now, you’re in a senior management meeting, where your boss says, “Thanks, Jim, for all that hard work.” You feel great from that recognition. And yes, you supported that team. You facilitated some …
Continue reading “Leadership Tip #6: Give Credit as Often as Possible”
Are you wary of asking for help? You might feel weak. Or, you might worry your colleagues see you as weak or incompetent. You might not feel safe if you want to ask for help. However, very few of us know everything we need. Or can do everything we want to accomplish without asking for …
Continue reading “Leadership Tip #5: Learn How to Ask for Help”
A manager said to me, “I’m responsible for this department of people.” I asked, “What does that mean?” He said, “I’m responsible for managing the people. I also define the products and what the people need to deliver.” I said, “That seems like a lot of work.” He nodded. “I’m exhausted. I work all the …
Continue reading “Managers: Are You Responsible “To” or “For” People?”
Someone asks you for information and you don’t know the answer. Maybe a senior manager asks, “When can the customers expect this particular feature?” Or your manager asks, “How does this specific architecture work for our product?” A colleague or a person you serve asks, “Why are we doing this?” You might freeze and not …
Continue reading “Leadership Tip #4: Admit When You Don’t Know”
Vasco and I had a wonderful discussion about the Modern Management Made Easy books on his Scrum Master podcast. Listen to BONUS: Modern Management trilogy by Johanna Rothman. We discussed why Scrum Masters and coaches might want to read these books. And how to use the information in the books. (Hint: to support and serve …
Continue reading “Explore Modern Management on a Bonus Scrum Master Toolbox Podcast with Vasco”
When you’re starting off as a consultant, you might take the first one or two engagements a client offers. However, at some point, you’ll see an engagement that is wrong. It’s wrong for the client. It’s wrong for you. No one will see the results either of you wants. What should you do? I see …
Continue reading “Consultants: Clarify Engagements You Will and Will Not Take”
I delivered a Modern Management Made Easy talk and ranted about 100% utilization. One of the questions in the chat was: “Don’t consultants want 100% utilization? If you’re not working, you’re not billing.” Here’s how consultants create utilization-based billing: By the hour. Even worse, in 15-minute increments. Time and materials. I don’t do that. Why …
Continue reading “Consultants: Get Better Clients with Better Fees”
We all like to think we use our value-based integrity to decide and act. And I bet you’ve seen people who don’t appear to use that kind of integrity. If you talk to them, they say they intend to do the right thing. However, they don’t always act according to their intentions. Here’s an example …
Continue reading “Leadership Tip #2: Do the Right Thing, Even When it Feels Uncomfortable”
You’re a middle or senior manager in an organization trying to hold on in these crazy times. And you just discovered you’re shipping the wrong version of the product. (Or your product doesn’t work or it has some kind of horrible defect.) Your customers are angry. Your employees are running around, trying to fix the …
Continue reading “Leadership Tip #1: Always Tell the Truth, Even When You’re Embarrassed”