MPD

management, MPD

With Feedback, It's Kind to be Firm

  A couple of weeks ago at our Managing One-on-One workshop, Esther and I were teaching about how to give feedback. Here’s the “recipe”: Create an opening to deliver feedback. Describe the behavior or result in a way the person can hear. State the impact using “I” language. Make a request for changed behavior. When […]

MPD

Creating Transparency

  I was at the Better Software conference last week, met a bunch of great people (including Jim Shore and Joel Spolsky). Another important person is someone who’s not famous–and important nevertheless. A senior tester explained her situation and asked for some help. “Most of our testers can’t read code. And, we don’t know what

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