A Simple Way to Measure Work Satisfaction and See Trends

I explained in Leadership Tip #8 that measuring happiness was a lost cause because happiness is a function of more than just work. I suggested we measure satisfaction. And I didn’t tell you how. (You didn’t mind-meld with me, did you?) Here’s how I’ve measured satisfaction with several teams. I start with the 5-point scale …

Leadership Tip 8: Stop Focusing on Happiness & Measure Satisfaction Instead

Do you or your managers want people to be happy at work? That’s a laudable goal. And, in my experience, unrealistic. That’s because happiness is an outcome of a person’s current life context. Instead of happiness, let’s consider satisfaction. When we consider satisfaction, we might discover ways to create a great work environment. That satisfaction might …

Fun Discussion with the Agile Uprising

I had the pleasure of being on the Agile Uprising Podcast: Modern Management Made Easy with Johanna Rothman. We had a wide-ranging discussion, including: What the manager’s job is (and is not). How servant leaders support people taking responsibility. Why, if people manage through the seven principles, we don’t need to use transparency and communication …

Leadership Tip #7: Be Wary of Spending Time on Non-Promotable Tasks

What do you appreciate about your office culture? Maybe someone circulates get-well or congratulations cards. Someone might bring cookies to work or arrange birthday celebrations. I know of people who arrange retirement/transition lunches. All these actions are nice things. They even have a name: “niceties.” Nice people perform these services for the rest of the …

Healthy Organizational Cultures Focus on Humanity and Connection (Not Your Whole Self)

You might have heard about the Basecamp culture changes last week. I’m sure you heard about Google’s culture problems several years ago. These problems are issues of culture: specifically what we can and cannot discuss. What do “makers”—technical people—in any industry need to discuss? Big product issues: Why we are working on this project at …

Leadership Tip #6: Give Credit as Often as Possible

Your team finished something difficult. They released it. You celebrated the team’s accomplishment with the team. Let’s assume your name is Jim. Now, you’re in a senior management meeting, where your  boss says, “Thanks, Jim, for all that hard work.” You feel great from that recognition. And yes, you supported that team. You facilitated some …

Why Shared Services “Teams” Don’t Work with Agility

One of my clients wants to use shared services “teams” as they start their agile transformation. Their developers work on a product for months and years at a time. However, the testers and UI people are part of pools of people. The organization calls these testers and UI people, “shared services.” Shared service-thinking denies the …

Unfreeze the “Frozen Middle” of Management

I had great fun with Cherie Silas and Alex Kudinov on their podcast, “Keeping Agile Non-Denominational.” Listen to Unfreezing the Frozen Middle. You’ve seen or heard about this problem: Senior leadership says, “Yes we need agility!” The teams say, “Yes, we got the agile goodness here!” And the middle managers? They’re stuck. The current culture …

Behaviors Create an Agile Culture with Gregory Miller

Gregory Miller and I discussed the ideas of behaviors vs mindset on his podcast. See Behaviors Create an Agile Culture with Johanna Rothman. We spoke about the Modern Management Made Easy books. In our wide-ranging discussion, we discussed the various traps that managers create or encounter: Rewarding heroics instead of collaboration. How to offer credit …