People: Resilience Creators, Not Resources

I’ve been traveling, teaching, speaking and consulting all over the world. I keep encountering managers who talk about the “resources.” They mean people, and they say “resources.” That makes me nuts. I blogged about that in People Are Not Resources. (I have other posts about this, too, but that’s a good one.) I finally determined what …

Is Your Culture Working the Way You Think it Is?

Long ago, I was a project manager and senior engineer for a company undergoing a Change Transformation. You know the kind, where the culture changes, along with the process. The senior managers had bought into the changes. The middle managers were muddling through, implementing the changes as best they could. Us project managers and the …

Change is Learning: No Silver Bullets or Quick Fixes

Way back when I was a developer, my professors taught me structured design and design by contract. Those were supposed to be the silver bullets for programming.  You see, if you specified things enough, and structured things enough, everything would all work out. I thought I was the only idiot that structure and specification didn’t …

Do You Encourage People to Bring You Problems?

One of the familiar tensions in management is how you encourage or discourage people from bringing you problems. One of my clients had a favorite saying, “Don’t bring me problems. Bring me solutions.” I could see the problems that saying caused in the organization. He prevented people from bringing him problems until the problems were …