empathy

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Modern Management: Build a Safe Environment

Modern Management: Build a Safe Environment In the agile community, we talk a lot about psychological safety. That’s the safety we need to discuss problems, challenges, or concerns. Here are two examples I’ve seen recently, one at the team level and one in management. A Team Example Cindy, a tester, was convinced the product had

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Modern Management: Build Empathy with the People Who Do the Work

Modern Management: Build Empathy with the People Who Do the Work Here’s a scenario I see too often in organizations. The product teams are supposed to work on several products “at once.” They have several goals for their work, not one specific goal. Why? Because the managers feel too much pressure to reduce the organizational

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