If you're like me, you work with people all over the world, never mind all over the country. I generally ask, “When is a good time to call?” before I call someone. However, some people don't remember to ask. Or, they may remember to ask, but then forget to think about the time when they pick up the phone.
This morning, I was abruptly awoken when someone called me at 5am local time. It was 8am their time.
They were right to call. We could not have handled the problem over email. However, they still had to wait until my brain caught up with my voice. Thank goodness we don't have video phones.
The phone has substantive bandwidth to discuss complex problems. So use it. Just remember to ask what time is good to call 🙂