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Other People’s Problems

by Johanna Rothman. This article was originally published in Software Development, September 2001. We all have problems at work, sometimes more than we can easily handle. Managers tend to encounter more sticky situations because of the nature of our job. And not only do we have our own problems—others often ask us to solve theirs, as […]

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No More Whining: Reframing the Not-Enough Problem

© 2001 Johanna Rothman. This article was originally published in STQE, Volume 2, Number 5, September/October 2001. “Test is always at the end of the schedule. We never test for as long as we need to. We get whipped around by whatever the developers do. It just isn’t fair.” “We don’t have enough testers.” “My management

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Crisis? What Crisis? A Contrarian Perspective

© 2001 Johanna Rothman. This article was originally published in Cutter IT Journal, June 2001. Software organizations take forever to hire technical people, we overwork them, our projects are late, we can’t get everything done. We must have a people shortage, yes? No. True, we have plenty of problems, but we have enough people to

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Managing Multicultural Projects with Complementary Practices

Introduction Any project where people bring different assumptions about working norms (either in product development or team behavior) is a multicultural project. Even when all project participants are from one country, the project manager (PM) may still have to deal with multiple cultures and those cultures’ expectations and behaviors. Some of the team differences are

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Maintaining Project Agility

by Johanna Rothman. Originally published in Cutter’s e-Project Advisor, February 8, 2001. Gotta release it now? Gotta put in just that one more feature? Gotta do something else? The more gottas you have, the less agile your project is. E-project management is about the ability to adapt quickly to changing conditions. So, how can you

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Looking Back, Looking Ahead

by Karl E. Wiegers, (Process Impact) and Johanna Rothman. [This paper was originally published in Software Development, February 2001. It is reprinted (with modifications) with permission from Software Development magazine.] Pat, a vice-president in an Internet start-up company, was proud of her team’s previous product release but concerned about why it had shipped a few weeks

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A Problematic Truth: You’re Too Valuable Where You Are

“No Fred, we’re not considering you for that promotion. You’re too valuable where you are.” How many of us have heard those words, or said them at least once to our staff? Sometimes, we use the “too valuable” phrase to avoid discussing problems with a staff member, problems you can bring out in the open

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What Does It Cost You To Fix A Defect? And Why Should You Care?

by Johanna Rothman. This article was originally published in October 2000, on catapulse.com During software projects, you can hear widely different attitudes toward fixing defects, depending upon priorities and motivations: “We’ll fix that when we have time. In the meantime, just keep developing! How can you possibly tell how much it will cost to fix

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Defining and Managing Test Priorities for COTS Software

© 2000 Johanna Rothman. This paper first appeared in Software Quality Professional, Volume 2, #3, June 2000. INTRODUCTION Software publishers create commercial off-the-shelf (COTS) software when they think there is sufficient demand for a commodity-type product. By avoiding custom software development, these publishers can create an economy of scale, increasing the likelihood of profitability. Some

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Managerial Competence: The Key to Surviving Change

by Johanna Rothman. Originally published in Cutter’s Business-IT Alignment E-Mail Advisor, April 26, 2000. In response to Jim Highsmith’s Business-IT Strategies E-Mail Advisor of 1 March, “Change Is Changing,” I’d like to ask: Is the Internet really changing everything? I’m not so sure. In the 14 February issue of Business Week, there was a fascinating

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