Effective Problem Solving and Solution Communication

  In a question to yesterday’s post, Bill asked about the effect of multiple ideas for problem solving: “Do readers feel they have to follow one of your multiple True Ways now? Or does the multiplicity meta-message encourage them to generate even more ideas?” Sometimes and Yes. Some people are even more impatient than I …

Feedback, Please

  In the last two weeks, four different colleagues have found themselves suddenly unemployed, all for the same reason, “You didn’t do what we expected you to. Since your performance is inadequate, we’re firing you.” My colleagues and I were surprised. Three of the four people received raises and good-to-great performance evaluations in the last …

Creating Silos Helps Managers Avoid Seeing the Data

In Sunday’s Boston Globe View from the Cube column, Lisa Liberty Becker claims “Telling the truth can be hazardous to your job”. She goes on to talk about her husband, a performance test engineer, whose manager buried his reports, because “they [the reports] reflect poorly on the job he’s done.” The result? Bad product performance, …

Start a Journal

  If you’re a project manager, a functional manager, a technical lead, or someone who wants to improve their work, start a journal or a log. When I was an engineer, I kept an engineering notebook. I discovered a bunch of ways I created the same defects. (Yes, developers create defects as they create products, …