One-on-Ones: Just as Necessary for Managers

Last week at the Software Development conference, I met a software director. His group, a total of about 30-40 people (I’ve forgotten the exact number) is responsible for all the software his company produces. He has two managers managing those folks. He’s busy, so although he requests that his managers have one-on-ones with their staff, …

Simulations Help People Practice New Techniques and Skills

  I’m at an experiential workshop this week, learning how to design simulations for my workshops and presentations. If you’ve attended one of my workshops or public tutorials in the past 2-3 years (at least), you’ve had a chance to participate in a simulation. If you haven’t yet, don’t worry. I don’t ask people to …

Effective Problem Solving and Solution Communication

  In a question to yesterday’s post, Bill asked about the effect of multiple ideas for problem solving: “Do readers feel they have to follow one of your multiple True Ways now? Or does the multiplicity meta-message encourage them to generate even more ideas?” Sometimes and Yes. Some people are even more impatient than I …

Feedback, Please

  In the last two weeks, four different colleagues have found themselves suddenly unemployed, all for the same reason, “You didn’t do what we expected you to. Since your performance is inadequate, we’re firing you.” My colleagues and I were surprised. Three of the four people received raises and good-to-great performance evaluations in the last …

Creating Silos Helps Managers Avoid Seeing the Data

In Sunday’s Boston Globe View from the Cube column, Lisa Liberty Becker claims “Telling the truth can be hazardous to your job”. She goes on to talk about her husband, a performance test engineer, whose manager buried his reports, because “they [the reports] reflect poorly on the job he’s done.” The result? Bad product performance, …