This is Johanna Rothman’s September 2025 Pragmatic Manager newsletter. The Unsubscribe link is at the bottom of this email. Humans excel at seeing problem signals—the signs that we have a problem. However, we often have blind spots about the root causes of those problems. Our beliefs and/or insufficient or irrelevant data reinforce those blind spots. […]
Susan, an experienced senior leader, wondered what to do. Her company’s market was on a roller coaster. Increased revenue meant a lot more customers, who clamored for more features. So, the product leaders pressured the teams to deliver faster. But she’d been in a roller coaster situation before. After two years of stupendous growth, revenue leveled off in just one
Modern Management: Want Valuable Outcomes? Create Overarching Goals Organizations create all kinds of goals: for revenue, for the number of new and retained customers, and when they can release products. Then they cascade the goals “down” to individuals. When we create these individual “goals,” we create outputs. Even when we work with others, those outputs
Many people like to start the new year with resolutions. I’m not one of them. I don’t like resolutions unless they are very small action steps I can take every day. Too often, people select resolutions such as “Lose twenty pounds this year.” That’s big. It doesn’t have small things I can do each day.