outcomes

management, MPD

Clarify the Difference Between Outputs, Outcomes, and Benefits

When I sent my newsletter last month, Modern Management: Want Valuable Outcomes? Create Overarching Goals, several readers asked me questions. Why did I differentiate between outputs, outcomes, and benefits? I decided that was worth a blog post. Here’s how I define and use the terms. Outputs By themselves, a customer can’t use an output. We

newsletter

Modern Management: Want Valuable Outcomes? Create Overarching Goals

Modern Management: Want Valuable Outcomes? Create Overarching Goals Organizations create all kinds of goals: for revenue, for the number of new and retained customers, and when they can release products. Then they cascade the goals “down” to individuals. When we create these individual “goals,” we create outputs. Even when we work with others, those outputs

management, MPD

Process Agility: An Impossibility?

I’ve seen several cases of process standardization recently. Those processes don’t translate to the current context. The processes don’t have sufficient agility to deliver the necessary results. Yet, people who want to use agile approaches don’t want to apply agile thinking to their processes. Some clients want to create their custom agile process— and then

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