As I complete the Modern Management Made Easy books, I realize I need to explain how much tolerance an organization has for experiments. The more clients I have, the more I realize most organizations have a sweet spot for how much they can tolerate experiments or bets. Each person has an affinity for more or […]
What happens when you use the word “estimate?” For many of my clients, “estimate”== guarantee. Which is not what those words mean. Even if you update the estimate based on data, too many managers still want to know, “When will it be done?” Emphasis on done. And, while managers might not remember the assumptions you
Your team says they use Scrum in two-week iterations. And, in order to “finish” everything inside the timebox, you don’t do any of these things: Refactor to simplify the code or the tests. Create automated tests. Use formal acceptance criteria on a story or for the iteration or the project. That means you have work
Several weeks ago, I posted my innovation principles, based on Modern Management Made Easy, book 3. I developed them because I was discovering the user journey through the book. I needed a way to link the ideas together. Of course, I also created principles for managing yourself (Book 1) and for leading and serving others
While a pandemic might bring out the best and the worst of us, scams persist. I received an email this morning from a so-called “self-publishing” company. They are quite happy to help me get my book to traditional publishers. They didn’t say what it would cost, but they wanted the pdf of the interior and
All companies appear to be grappling with their approach to diversity and inclusion in the organization. Many have appointed Chief Diversity Officers. However, when you appoint a Chief Anything Officer, you decline responsibility for that thing yourself. I’ve seen this in Quality, Excellence, you name it. When you name a Chief <something> Officer, you no
In a conversation about product quality, the product owner said, “If the testers found the problems faster, we would be done faster.” The tester said, “If the developers didn’t put so many problems in, we’d be done by now.” The developer said, “If you didn’t pressure me so much, I could have done a better
I encourage managers to delegate work. When managers insert themselves into the middle of the work, these problems occur: Managers slow the team down. Managers prevent people from learning. Managers don’t do their management work. That environment creates problems for everyone. Then I read Elisabeth Hendrickson’s original Delegation is Overrated. (She has removed the original
We’ve all heard of big organizations where the top management said, “No need to ever be back in the office. Work from home, as long as you want.” And, the Wall Street Journal has this article, Business Travel Won’t Be Taking Off Soon Amid Coronavirus (you might need to subscribe to see the article). (I
Every organization has policies of some sort. The smaller the organization, the fewer policies you might have. And, the larger the organization, the more policies you might think you need. I keep encountering policies that prevent people from delivering the outcomes the organization wants. Worse, the policies destroy trust. Why have policies anyway? We often