Timeboxes Help Multisite Teams

Rothman Consulting Group, Inc.
Pragmatic Manager, Vol. 5 #3, Timeboxes Help Multisite Teams
April 29, 2008
Feature Article: Timeboxes Help Multisite Teams
 

I love timeboxing my work. Timeboxing–choosing a period of time in which to finish a specific task–helps me stay focused on just one thing at a time.

Imagine you’ve estimated you have a 20-hour task. But that’s just an estimate, and you’re not sure exactly how you’ll finish the task, because you can see some potential problems with the task. Or, you may have some interruptions as you proceed through the work. If you timebox your work into small chunks you can finish, say one-or two-hour chunks, you can see if you’re making progress or getting stuck.

A timebox is a specific amount of time in which the person or team will attempt to accomplish a specific chunk of work. I break my estimates into small timeboxes to help me accomplish work faster.

Even if I don't know everything about a project, I can start something in a short timebox–even as short as five minutes long. That helps me get started and see what else I need to do. I use timeboxes to get started, to make small, incremental progress, and especially to finish tasks I dislike.

But the place where timeboxes really shine is when your project is composed of multisite teams trying to work together. That's when short timeboxes can save your project.

One of the big problems with multisite projects is making sure everyone knows who needs which deliverables and when. But if you work in short timeboxes, everyone on the project can see which deliverables are needed now and who needs to provide them. Of course, you do need to make sure there’s some mechanism for communication, and that everyone expects something usable will be delivered

When I say short timeboxes, I mean one- or two-week timeboxes if the teams have many interdependent deliverables. I've managed projects where the teams had fewer interdependencies and four-week timeboxes worked. But the more interdependencies, the shorter you want the timebox to be.

Timeboxes work because they:

    • Help people focus on their current work, ignoring future work, for now.
    • Help people stay focused on their work for the timebox, pushing aside possible distractions.
    • Help people make their progress transparent to the entire project team. Everyone can see whether or not each team is making progress. No one is just “working on something for X time.”
    • Help people see if they are not making progress.
    • Allow people who care see partially done work, allowing those people to tell the project team early, “You’re giving me what I asked for, but not what I need.” 
  • Help people feel and be productive, especially if you’re a list person. You get to make progress and cross completed work off your list.

Here’s a story of a multisite program that was in trouble before they started using timeboxes. The California team needed some infrastructure from the UK team. Both teams depended on the Mumbai team to develop some of the user interface and the Bangalore team to test the entire product. The project was organized this way because the managers in each country chose which pieces of the product they would develop, and the company had chosen to send all the testing to Bangalore.

The program was supposed to take six months. At the end of month 9, it was clear the project teams had no idea when they would be done. The program manager decided to try timeboxes, and focus on finishing one feature at a time inside each timebox.

Each team started working in synchronized timeboxes. That is, the timeboxes started on the same day and ended three weeks later on the same day for each team. The time zone differences did mean that the Mumbai and Bangalore teams started and ended first, but other than that, the teams were sync’d. Because of the time zone differences, the project managers and teams planned what was going into each timebox before the timebox started. I’ve found this level of coordination is needed regardless of timezones. If the teams plan separately, they have no way to knowing that they are doing the work needed by other teams. With this planning they could all agree on what they would all accomplish every three weeks.

At the end of the first three-week timebox, the teams had completed several of the previously unfinished features. They could now see the product start to come together. At the end of the second timebox, they finished two of the remaining features. The product manager made some changes to the priority of some of the remaining features, and it took the teams a total of three more three-week timeboxes to finish.

When the program manager asked the project managers what was successful about the project, they each said that the timeboxes had been the one practice that saved them. Because they could focus on only what they needed to do for this timebox, and because everyone knew what was needed for the end of the timebox, the teams were able to make decisions and work together in ways they had not been able to before.

So, if you’re managing a multisite project, consider timeboxes as one of the project management practices. You won’t be sorry.

Want to read more about timeboxing? Take a look at all the timeboxing entries on my blog.

 

How Well are Your Projects Proceeding?

If you're not sure how well your projects are proceeding, or if you want some ideas about how to make them proceed more effectively, consider an assessment. I timebox my assessments so you receive the value of an in-depth investigation without having to wait months for the answers. You'll receive an action-based report and I'll facilitate your action planning. Call me if you're wondering about what an assessment can do for you.


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I'm offering a public project management workshop Sept. 22-24, 2008 in Waltham, MA. If you've thought about bringing my Manage It! Pragmatic Project Management Workshop into your organization but couldn't get all the people together, this is a chance to send a few people. Or, if you don't have enough project managers to make an in-house workshop financially worth it, you can send just one or two people. Please do contact me if you have questions.


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Thanks for reading, and please do send me your comments.

Johanna Rothman
© 2008 Johanna Rothman

 

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