Acme’s project portfolio team was stuck. Three months ago, they’d funded five experimental projects at $150k each. The portfolio team hoped those projects might offer the organization new customers and revenue streams. Now, the project teams reported several concerns: The technology was more complex than anyone had expected. Instead of the teams’ typical 2-4 days
A senior manager said, “We give our resources everything they could need: technology, tools, even some training. Why are they so slow?” I asked, “How many projects are they working on?” “Each resource has at least two projects so they stay productive and efficient.” These managers have created a resource efficiency culture, not a flow
Before the pandemic, Jenny, the VP of Engineering, insisted that the engineering staff needed to work in the Boston area. She expected that people would mostly work in the office, and they did. However, during the pandemic, Jenny changed her mind. She said that as long as teams had sufficient hours of overlap, she didn’t
Dan, a VP, knows he needs more people to get the work done. Suzanne, one of the directors, starts to hire and realizes she has several problems. First, their salary bands are too low—candidates want more money. In addition, the people want to collaborate more than the existing people seem to. She meets with Dan
The Acme Corp senior leadership team is thrilled that they can bring people back to the office. That team decided that everyone would be back in the office on Mondays and Thursdays. Why Mondays and Thursdays? The senior leaders could make those days work with their schedules. They rolled this decision out to the rest
Dan, a Vice President, worries that his teams work more as individuals than as teams. He’s a physically active guy and decided that teams can choose from these activities: a zip line course, a hike up and down a local mountain, or an escape room. But when he suggested these ideas to one of his
Acme, a software company, has a technical excellence problem. Its customers report more problems than the product teams do. Two managers, Cindy and David, want to bring specialized training in for product teams. (They want to help their teams learn to use Test-Driven Development, TDD, and Acceptance Test-Driven Development, ATDD. Cindy and David suspect that
Did you ever work on a project that dragged on and on, slipping a week every week? Back in the day, we called those projects “death marches.” I never saw anyone literally die, but I saw too many divorces, abuse of drugs and alcohol, and very dissatisfied and unhappy employees and customers. Waterfall projects can
I said in the Modern Management books that managers lead and serve the team (at all levels). However, I’ve seen organizations try to separate the leading work from the serving work. That’s when the organization creates “people” managers. The people managers serve the team by creating a trusting relationship with each person on the team.
Tim, the Engineering VP, was worried he would lose people after their reviews and salary changes. He didn’t have enough money to pay the salaries he thought everyone deserved. He’d fought with his fellow VPs for more money, but that didn’t work. He had a too-small pot of money to distribute. He had these problems: