11 Steps to Successful Outsourcing: A Contrarian’s View
Originally published in Computerworld. During the past few years, we’ve been bombarded with news of outsourced call centers, help desks, testing, development, projects and entire IT infrastructures. It sure looks as if outsourcing is the way to go. Before you jump on the outsourcing bandwagon, ask yourself this question: What’s the value of the knowledge […]