Estimates Anchor Expectations; Forecasts Include Uncertainty

What happens when you use the word “estimate?” For many of my clients, “estimate”== guarantee. Which is not what those words mean. Even if you update the estimate based on data, too many managers still want to know, “When will it be done?” Emphasis on done. And, while managers might not remember the assumptions you …

Leaders Manage Uncertainty

One of the problems I see in projects and organizations is when people wish for certainty. Too many agile project managers and Scrum Masters want a known velocity. They don’t realize that velocity is a relative capacity measurement, not a guarantee. Product managers, the people who manage the project portfolio, all seem to want certainty …

Agile Program Management: How Will You Deliver?

One of my program management clients is organizing a program and is having trouble thinking about a delivery model that fits their program. They are transitioning to agile and are accustomed to traditional releases. When I suggested they have someone representing deployment on their core team, that was an initial shock to their system, and …