Modern Management: Build Empathy with the People Who Do the Work Here’s a scenario I see too often in organizations. The product teams are supposed to work on several products “at once.” They have several goals for their work, not one specific goal. Why? Because the managers feel too much pressure to reduce the organizational […]
I see too much micromanagement, even in supposedly agile organizations. Micromanagement tells people, “I don’t trust you.” When we have insufficient trust, morale and the products deteriorate. Instead, we can extend trust and keep innovating for morale and the products. This image shows a 6-person team where the leader/manager micromanages. All decisions go through that
I had a terrific time with Chris and Austin on the Mob Mentality Show: Modern Management with Johanna Rothman. Is “mobbing” is the right word for management collaboration? Maybe. I’m not sure. However, the reasons we mob—to get all the people we need to learn and think together—those reasons work as well in management decisions.
I explained in Leadership Tip #8 that measuring happiness was a lost cause because happiness is a function of more than just work. I suggested we measure satisfaction. And I didn’t tell you how. (You didn’t mind-meld with me, did you?) Here’s how I’ve measured satisfaction with several teams. I start with the 5-point scale
Modern Management: What Value Do You Offer? Sherry, a VP, was worried. Cliff, a new director, insisted on keeping his “hands in” the code. Now, she realized Cliff focused more on the code than his director role. And he irritated the team because he no longer understood enough of the technical details. Sherry had offered
Do you or your managers want people to be happy at work? That’s a laudable goal. And, in my experience, unrealistic. That’s because happiness is an outcome of a person’s current life context. Instead of happiness, let’s consider satisfaction. When we consider satisfaction, we might discover ways to create a great work environment. That satisfaction might
I had the pleasure of being on the Agile Uprising Podcast: Modern Management Made Easy with Johanna Rothman. We had a wide-ranging discussion, including: What the manager’s job is (and is not). How servant leaders support people taking responsibility. Why, if people manage through the seven principles, we don’t need to use transparency and communication
What do you appreciate about your office culture? Maybe someone circulates get-well or congratulations cards. Someone might bring cookies to work or arrange birthday celebrations. I know of people who arrange retirement/transition lunches. All these actions are nice things. They even have a name: “niceties.” Nice people perform these services for the rest of the
You might have heard about the Basecamp culture changes last week. I’m sure you heard about Google’s culture problems several years ago. These problems are issues of culture: specifically what we can and cannot discuss. What do “makers”—technical people—in any industry need to discuss? Big product issues: Why we are working on this project at
Three Tips to Move from Certainty to Openness Dan, a senior manager, sees the end of the organization’s traditional business lines. He thinks they have a few good years with their current customers and products. However, he’s sure the company needs to find another way to meet their customers’ needs. And probably, acquire more and